1 · Introduction
The Sparkart Services
This website (or other service) is operated by Sparkart Group, Inc. (“Sparkart” or “we”). These Terms of Service (“TOS”) govern each user’s access to and use of this site or services provided by Sparkart (the “Sparkart Services”), whether accessed through the Internet or any other medium now known or hereafter invented on any device now known or hereafter invented. The Sparkart Services may include any one or more of the following: viewing and/or using a website, whether publicly accessible or with restricted access (each, a “Sparkart Site” and collectively, the “Sparkart Sites”); fan clubs and other subscription sites; contests; email subscription lists; search services; online stores (and other shopping services) for the browsing and purchasing of merchandise, tickets to concerts and other events, and other items; email, chat, instant messaging, message boards, comments, forums, blogs, social networking, and other forms of online and/or electronic communication; the uploading and downloading of music, photos, text, video, and other audio and visual content; the viewing of and listening to audio and visual content; personalized content and other creative and/or interactive tools and activities; and any other features, functionality, materials or activities which may be available from time to time on a Sparkart Site or other Sparkart Service. Internet access is not included in the Sparkart Services and separate third party fees may apply.
In order to use the Sparkart Services, you must be at least 13 years of age. If you are under 13-years-old, you may not use the Sparkart Services and you are instructed to leave this Sparkart Site or other Sparkart Service. If you are between the ages of 13 through 17 years, you may use the Sparkart Services only under the supervision and with the written consent of your parent or legal guardian. Your profile, membership, subscription, registration, posted content, messages, communications, and/or other materials or accounts may be deleted and or terminated without refund or warning if we believe, in our sole discretion, that you are under 13 years of age, or are between the ages of 13 through 17 years and are utilizing Sparkart Services while not under the supervision and/or without the written consent of your parent or legal guardian.
Legal Agreement Between You and Sparkart; Visitors and Registered Users
These Terms of Service (TOS) constitute a legal agreement between the user of the Sparkart Services (“you”) and Sparkart. You must accept and agree to, without modification, all of the terms, conditions, restrictions and notices contained in this TOS in order to access and/or use the Sparkart Services. By using the Sparkart Services, you agree to be legally bound by this TOS, whether you are a “Visitor” (which means that you only browse a Sparkart Site) or a “Registered User” (which means that you have registered as a user of the Sparkart Services). As used herein, the terms “users” and “you” refer to both Visitors and Registered Users of the Sparkart Services. You are authorized to use the Sparkart Services (regardless of whether your access or use is intended) only if you agree to abide by all applicable laws and this TOS. Please read this TOS carefully and in its entirety. If you do not agree with all of these terms, you should leave this Sparkart Site and discontinue use of the Sparkart Services immediately. If you do not accept this TOS in its entirety, you do not have permission to access or use the Sparkart Services.
Modification of these Terms of Service
Sparkart may wish to update or change this TOS from time to time to reflect changes in the Sparkart Services, changes in the laws affecting the Sparkart Services, changes in Sparkart’s policies, or for other reasons. When we do, Sparkart will endeavor to provide notice to users in one or more of the following ways: (1) Sparkart will update the “last updated” date at the bottom of this TOS; (2) Sparkart may post notice of the update on the Sparkart Site or other Sparkart Service; and/or (3) Sparkart may email notice of the update to the Registered Users. You understand that Sparkart reserves the right to make these changes and that you are responsible for regularly reviewing this TOS as posted on the Sparkart Site or other Sparkart Service. Continued access to or use of the Sparkart Services after any such change shall constitute your consent to such change. Unless explicitly stated otherwise, any new features that change or improve the Sparkart Services shall be subject to this TOS, as modified from time to time.
Registering on the Sparkart Site
You may be required to register to use the Sparkart Services. To register, you may be required to provide information about yourself, and you are required to update this information as necessary in order to keep it current.
Our customer service office is open from 9am – 5:30pm GMT, Monday thru Friday, excluding holidays. Should you have any questions, please contact Customer Service. We endeavor to answer all inquiries within two (2) business days, but please allow longer.
2 · Purchasing Terms: Merchandise
Pricing and Payments
All prices are in US Dollars. Advance payment in full is required. We provide several payment options, including PayPal, Monero and credit card (Visa or MasterCard, although American Express may also be accepted if so specified on the applicable Sparkart Site). Prices are subject to change from time to time in Sparkart’s sole discretion. Any currency exchange rates and fees are your responsibility and at your own risk.
All orders are processed as soon as they are received. Orders cannot be cancelled, changed or combined once they have been processed. Please ensure that the shipping address you provide during the checkout procedure is accurate and complete before placing your order. Your shipping address cannot be changed once your order has been processed.
Orders that contain only in-stock items are typically shipped within one (1) to three (3) business days. Orders that contain one (1) or more pre-order items are typically shipped one (1) to three (3) business days after the pre-order item(s) arrive(s) at our shipping warehouse or on the scheduled release date. Shipping may be slightly delayed on UK holidays.
Orders shall be deemed delivered when the shipping carrier provides confirmation that the package was successfully delivered to the address you submitted during the checkout procedure. Sparkart is not responsible for non-receipt of orders that have been deemed delivered. Sparkart is also not responsible for non-receipt of orders due to failure to properly submit an accurate and complete shipping address during the signup procedure.
Refunds, Returns and Exchanges
There are no refunds, returns, or exchanges on Fan Club membership purchases. All sales are final except only in the case of a manufacturer’s defect, backorder (see section below), unshipped pre-order (see section below), or undeliverable package (see section below).
If you have received incorrectly shipped merchandise, please contact Customer Service and return the product within 30 days of receipt following the Return/Exchange Instructions below. We will gladly replace or refund the merchandise without additional charge upon return.
For store orders (excluding any Fan Club merchandise), if you have ordered incorrectly or are not happy with your purchase, please follow the Return/Exchange Instructions below (and on your packing slip). On these returns, original shipping and handling charges are not refundable and you will be responsible for all costs associated with return shipment, including a $5.00 restocking fee.
Sparkart will not accept any items for return or exchange after 30 days from receipt. (Note that for orders shipped via a non-trackable method we won't be able to determine receipt date.) Sparkart is not responsible for any items returned to us via a non-trackable delivery method that go missing in transit.
Please include the following in your email to Customer Service and in your return:
- Your order confirmation number
- Your first and last name
- Your mailing address
- Your phone number
- What you are returning and why
- How you would like us to handle your return or exchange.
We highly recommend that the items be returned to us using a mail service that provides tracking or insurance.
Gate B, St George's House
Warwick, CV34 5DJ
Once your return has been received by us, we will exchange your item or credit your credit card accordingly. Please allow 3-4 weeks for your return to be processed.
Items That Cannot Be Returned or Exchanged:
Unfortunately the items listed below cannot be refunded, returned, or exchanged. All sales of these items are final except only in the case of a manufacturer's defect, backorder (see section below), unshipped pre-order (see section below), or undeliverable package (see section below).
- Fan Club membership merchandise
- Underwear or bathing suits
- Music or Book Pre-Orders
- Any autographed, collectible items.
- Any apparel item deemed by Sparkart to show obvious signs of use
- Any physical media (CDs, DVDs, vinyl records) that has been opened (removed from its plastic wrap)
- Any downloadable media
- Any item that is not in its original condition (for example, is damaged or missing parts) for reasons not due to an error on Sparkart's part.
Sparkart will not refund any customer whose order is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Sparkart (see the Undeliverable Packages section below for details). Sparkart will not re-ship any order that is not received because the shipping address provided during the checkout procedure was inaccurate or incomplete.
If all of the items included in your order are out of stock you will be notified via Email that your order has been cancelled due to lack of inventory and you will be issued a full refund of your order total (including shipping and handling, gift wrap and tax).
If some but not all of the items included in your order are out of stock you will be notified via Email that your order has been placed on hold due to lack of inventory and you will be asked to advise Sparkart to:
- Hold your entire order until the item or items that are out of stock are re-stocked; OR
- Ship the items that are in stock and substitute one item that is in stock for each item that is out of stock (each substitution must be of equal or lesser value than item originally ordered and will be subject to approval by Sparkart); OR
- Ship the items that are in stock, issue a full refund for the item or items that are out of stock, and issue a partial refund for the cost of shipping and handling and (if applicable) tax; OR
- Cancel your entire order and issue a full refund of your order total (including shipping and handling, gift wrap and tax).
If Sparkart does not receive a timely response, we will cancel and refund your order in full or hold the order until all items are in stock at our discretion.
If your order contains one (1) or more pre-order items you may cancel it at any time prior to shipment to receive a full refund of your order total (including shipping and handling, gift wrap and tax). You may contact Sparkart Customer Service to submit a refund request. Orders that contain (1) or more pre-order items cannot be cancelled after the pre-order item(s) arrive(s) at our warehouse and the order is shipped.
If for any reason your order is classified as undeliverable and returned to Sparkart you will be notified via email that your order has been cancelled due to a failed delivery attempt and you will be issued a refund of your order subtotal. Shipping and handling and (if applicable) gift wrap will not be refunded. Sparkart will not re-ship any order that is classified as undeliverable and returned to us.
State Sales Tax
In accordance with state law, we are required to charge sales tax on orders shipped within certain states. Where applicable, sales tax is applied to the order pre-tax total, including shipping and handling (where required) and gift wrap (where required and if applicable).
Our customer service office is open from 9am – 5:30pm Pacific Time, Monday thru Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Sparkart Customer Service. We endeavor to answer all responses within two (2) business days, but please allow longer.
3 · Purchasing Terms: Tickets
Terms and Conditions for Presale Tickets and VIP Packages. All sales are final (and no cancellations, returns, refunds, transfers, or changes are accepted), except for the limited circumstances specifically and expressly addressed in the applicable terms and conditions. Ticket pre-sale and on-sale dates and times are subject to change or cancellation without notice. Sparkart does not represent or warrant that tickets will be available for every performance, or for every user. We reserve the right to block access to, or cancel an order from, any user that we believe, in our sole and absolute discretion: (i) is or is acting in association with any ticket broker or scalper, (ii) is utilizing automated means to process or place orders, or (iii) whose order exceeds the stated limit. We reserve the right to cancel your account, without refund, for violating these policies. In the event that a product is listed at an incorrect price, we shall have the right to refuse or cancel orders placed for the product listed at the incorrect price, regardless of whether the order has been confirmed and/or your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, we will promptly issue a credit to your credit card account in the amount of the incorrect price. Sparkart makes no warranties or representations with respect to any tickets received. Seat locations are subject to change. Please consult with the applicable venue for seating information prior to purchase. If you are in a wheelchair or need handicap access, you agree to contact us promptly after making your purchase so that we may assist you in making the proper arrangements and/or exchanges (depending on the venue). All events are subject to cancellation, postponement or rescheduling without notice. Please consult with the applicable venue for any changes to the show schedule. Only in the case of show cancellation, only the face value of the ticket may be refunded; any and all premiums, convenience fees, shipping, handling, and other fees will not be refunded. Sparkart shall not be responsible for any loss, cost or damage of any kind or nature such postponement or cancellation may cause directly or indirectly. The conduct of the performances for which tickets are purchased is the sole responsibility of the events’ organizers and venue operators. Sparkart will not be responsible or liable for any injuries, losses, costs or damages of any kind or nature incurred by patrons or any other persons while attending or otherwise in connection with the performances. If your tickets are to be “held at will call”, they will be at the venue box office, will call window or similar designated location on the date of the performance. You must have your order confirmation, valid photo identification and credit card used to place the purchase in order to pick up tickets from will call. Will call name changes are typically not permitted, please consult your point of purchase if you have special requests. Sparkart is not responsible for any lost or stolen tickets. Other than tickets to be held at will-call and picked up at the venue on the day of the show, customers generally receive shipped tickets approximately one to two weeks prior to the applicable show date. If you do not receive your shipped ticket one week prior to the show date, please contact Customer Service at least 5 business days prior to the show date. These terms are subject to change in Sparkart’s discretion.
Additional Terms and Conditions for VIP Packages. VIP Packages are non-refundable and non-transferable. All sales are final. There is no guarantee how close to the stage your seats will be. If merchandise items are included in the VIP Packages, such items will be available for pickup at the venue the day of the show unless expressly stated otherwise. Tickets included in a VIP Package are issued at the venue’s will-call window (or other designated location at the venue) prior to the show on the date of the event. All VIP tickets, programs and merchandise may vary and are subject to modification or substitution at any time without notice. “VIP Upgrade Packages” (if available) do not include a ticket to the show or a seating upgrade if you purchase a VIP Upgrade Package, you must already have a ticket to the show that you purchased separately. If any special access is granted (for example, backstage tours and receptions may be available with some VIP Packages), then you must maintain a civilized decorum, behave with courtesy and respect, and closely follow all instructions; and we reserve the right, at our discretion, to refuse admittance to anyone or remove anyone at any time from any special access area. VIP laminates and commemorative tickets (if provided) are for commemorative purposes only and do not authorize access into the venue or any special access to VIP areas, backstage areas or anywhere else. In the event that a performance is cancelled or postponed, Sparkart will make reasonable efforts to contact you via Email, time permitting. Sparkart shall not be responsible for any loss, cost or damage of any kind or nature such postponement or cancellation may cause directly or indirectly. These terms are subject to change in Sparkart’s discretion.
Additional Terms and Conditions for Presale Tickets (all of which require a special membership to purchase), and for those VIP Packages that also require special membership to purchase. Sparkart makes no guarantee that tickets will be available to every member of the qualified fan club, ticket club, subscription site, or other qualified site or service (“members”). Any available tickets will be made available to members on a first-come, first-serve basis for select performances only, and Sparkart does not represent or warrant that tickets will be available for every concert or event date, or for every member. There may be limits specified on the number of Presale Tickets and VIP Packages that may be purchased per membership and per show. These terms are subject to change in Sparkart’s discretion.
Additional Terms and Conditions Regarding Your Purchase of Presale Tickets and VIP Packages from Sparkart:
Pricing and Payments. All prices are in US Dollars unless otherwise indicated. Advance payment in full via Visa or MasterCard is required (and in some instances payment via American Express may also be accepted only if so specified on the applicable Sparkart Site). Prices are subject to change from time to time in Sparkart’s sole discretion.
Order Processing. Before purchasing Presale Tickets and/or VIP Packages, carefully review your event, your seat selection (if available), your shipping address, and all other information. All orders are processed as soon as they are received and cannot be cancelled, changed, or combined by the purchaser. However, please note that we reserve the right at any time after receipt of your order to accept or decline your order, or any portion thereof, even after your receipt of an order confirmation. We reserve the right to cancel orders due to discrepancies with billing information or if an unauthorized promotion code is used. We reserve the right, at our sole discretion, to limit the quantity of items purchased and/or to prohibit sales to dealers, ticket brokers or scalpers.
Shipping. Depending on the particular logistics of each show and other factors, Presale Tickets and/or merchandise included in your VIP Package (if any) will be made available for pick-up at the venue on the day of the show or will be shipped by the carrier chosen and in the timeframe specified during checkout. Items shipped via a track-able method will be deemed delivered when the shipping carrier provides confirmation that the item was successfully delivered to the address you submitted during the checkout procedure. Purchasers with a non-U.S. shipping address are responsible for any and all duties and taxes that may be incurred upon delivery; and if you refuse to pay duties or taxes, your package will be returned to Sparkart, will not be re-shipped to you, and no refund will be given.
Refunds, Returns and Exchanges. There are no refunds, returns, or exchanges. All sales are final: Sparkart will not issue exchanges or refunds after a Presale Ticket and/or VIP Package has been purchased or for lost, stolen, damaged, or destroyed tickets. Sparkart is not responsible for and will not reship or issue refunds or exchanges for any shipped Presale Tickets and/or VIP Packages that are (a) not received by the customer but are deemed delivered by the shipping carrier, or (b)not received due to failure to properly submit an accurate and complete shipping address during the checkout procedure, or (c) not received as they were classified as undeliverable by the shipping carrier and returned to Sparkart. You agree that you will not attempt to evade, avoid, or circumvent this policy in any manner with regard to Presale Tickets and/or VIP Packages you purchased, including, but not limited to, disputing or otherwise seeking a “chargeback” from the company whose credit card you used to make the purchase.
License; Ejection and Cancellation; No Redemption Value. Event providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with the event provider’s rules. Breach of terms or rules will terminate your license to attend the event without refund.
You Are Subject to Search. You and your belongings may be searched on entry to the event. By purchasing a Presale Ticket and/or VIP Package, you are consenting to such searches and waive any related claims that may arise. If you elect not to consent to such searches at the event, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.
Cancelled / Postponed Events. Occasionally, events are canceled or postponed by the promoter, artist or venue. Should this occur, we may attempt to contact you to inform you of refund or exchange procedures for that event. Sparkart typically only offers refunds and/or exchanges based on the promoter’s, artist’s or venue’s instructions. Sparkart is not obligated to issue a refund except to the extent that the promoter, artist, or venue responsible for bringing you the event (1) instructs us to issue a refund, and (2) provides us with the ticket funds necessary to issue refunds. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter’s, artist’s or venue’s instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter’s, artist’s or venue’s discretion.
If a refund is issued, it will be issued using the same method of payment that was used to make the purchase. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund. Sparkart will not be liable for travel or any other costs or expenses that you or anyone else incurs in connection with a cancelled or postponed event. Presale Tickets: If (1) the associated event is canceled or postponed by the promoter, artist or venue and (2) Sparkart issues you a refund for your ticket, Sparkart will issue a refund of only the face value of the ticket. Any and all premiums, convenience fees, shipping, handling, and other fees will not be refunded. VIP Packages: If (1) merchandise (if any) included in your VIP Package has shipped to you and (2) the associated event is canceled or postponed by the promoter, artist or venue and (3) Sparkart issues you a refund for the ticket(s) included in your VIP Package, Sparkart will issue a refund of the face value of the ticket(s) included in your VIP Package plus a percentage of the total amount paid, excluding shipping & handling; such percentage depends, in part, upon the respective values of the ticket and the merchandise included, and will be determined by Sparkart in its sole discretion. If (1) your VIP Package does not include merchandise or the merchandise included in your VIP Package has not shipped to you and (2) the associated event is canceled or postponed by the promoter, artist or venue and (3) Sparkart issues you a refund for the ticket(s) included in your VIP Package, Sparkart will issue a refund of the amount paid, including shipping & handling.
State Sales Tax. In accordance with state law, we are required to charge sales tax on orders shipped within certain states. Where applicable, sales tax is applied to the order pretax total, including shipping and handling (where required) and gift wrap (where required and if applicable).
Customer Service. Our customer service office is open from 9am – 5:30pm Pacific Time, Monday thru Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Sparkart Customer Service. We endeavor to answer all responses within two (2) business days, but please allow longer.
4 · Gift Certificate Terms and Conditions
Gift Certificates, and their purchase and use, are subject to these Terms and Conditions for Gift Certificates, as well as this Sparkart Site’s Purchasing Terms for Merchandise, and this Sparkart Site’s general Terms Of Service. Where the terms of these Terms and Conditions for Gift Certificates directly conflict with any of the foregoing terms, these terms shall control as it pertains specifically to Gift Certificate purchase or use. As used herein, “you” and “your” refer to the Gift Certificate’s purchaser and/or recipient, as applicable.
Purchasing and Account Credit
Upon purchasing a “Gift Certificate,” the purchaser will be asked to identify the recipient and the recipient’s email address. A code will then be emailed to the recipient’s email address, as designated by the purchaser of the Gift Certificate (Please note that no physical gift certificate or gift card is created or used.) When the recipient goes to this Sparkart Site to redeem the Gift Certificate, the recipient submits the code, and the recipient’s account will be credited with the amount of the Gift Certificate. Gift Certificates are not available for purchase for under $10.00.
Gift Certificates are redeemable only online and only at this Sparkart Site. Recipient’s purchases at this Sparkart Site will be deducted from the Gift Certificate balance. The balance will be applied to all charges related to the recipient’s orders until the balance is zero. Any unused balance will remain in the recipient’s Gift Certificate account. If an order exceeds the amount in the Gift Certificate account, the difference must be paid with a credit card or other permitted payment method.
There are no special fees associated with the purchasing or redeeming of Gift Certificates.
Gift Certificates are redeemable only online and only at this Sparkart Site. Gift Certificates cannot be used to purchase other Gift Certificates. Gift Certificates and Gift Certificate balances cannot be resold, transferred, redeemed for cash, or applied to any other account, except to the extent required by law.
Gift Certificates do not expire. However, if this Sparkart Site shuts down or discontinues at any time, for any reason, with or without notice, then any remaining balance in your Gift Certificate account will be forfeited, without refund. To minimize that risk, it is recommended that you do not leave any balance in your Gift Certificates account.
Risk of Loss
The risk of loss and title for Gift Certificates pass to the purchaser (or the purchase’s designated recipient, as applicable) upon our electronic transmission of the Gift Certificate code to the purchaser (or purchaser’s designated recipient, whichever is applicable). We are not responsible if a Gift Certificate, or the associated code, or any password associated with the recipient’s account, are lost, stolen, destroyed or used without your permission.
We reserve the right to close a customer account and request alternative forms of payment if a fraudulently obtained Gift Certificate is redeemed and/or used to make a purchase on the this Sparkart Site.
Disclaimer of Warranties; Remedies
THIS SPARKART SITE AND ITS OWNERS, OPERATORS AND AFFILIATES MAKE NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO GIFT CERTIFICATES, INCLUDING WITHOUT LIMITATION, ANY EXPRESS OR IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. IN THE EVENT A GIFT CERTIFICATE IS NON-FUNCTIONAL, YOUR SOLE REMEDY, AND OUR SOLE LIABILITY, SHALL BE THE REPLACEMENT OF SUCH GIFT CERTIFICATE. CERTAIN STATE LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.
Our customer service office is open from 9am – 5:30pm Pacific Time, Monday thru Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Sparkart Customer Service. We endeavor to answer all inquiries within two (2) business days, but please allow longer.
These Gift Certificate terms and conditions may be changed from time to time in the discretion of the owners or operators of this Sparkart Site. All terms and conditions are applicable to the extent permitted by law.
5 · Purchasing Terms: Subscriptions
Pricing and Payments
All prices are in US Dollars. Prices are subject to change from time to time in Sparkart’s sole discretion. The subscription or membership fee represents the price of the subscription or membership and not the price of the membership welcome package or other complimentary merchandise, which (if included) is included free with the purchase of the membership or subscription. Sparkart will accept payment via MasterCard or Visa, and sometimes American Express only if so specified on the applicable Sparkart Site. In the event of a credit card chargeback, your subscription will be placed on hold and made inaccessible until resolution of the chargeback, and there will be no credit or refund for the period that your subscription is inaccessible.
Orders for subscription services paid by credit card are processed immediately and cannot be cancelled or changed once they have been processed. Please ensure that the shipping address you provide during the signup procedure is accurate and complete before placing your fan club membership or other subscription order. Your shipping address cannot be changed once your order has been processed.
Any membership welcome package or complimentary merchandise that may accompany a fan club membership or other subscription will be shipped 6-8 weeks from the time of purchase where available. The typical delivery timeframe is 8-10 weeks from the time of purchase. If you have not received your delivery within ninety (90) days from the purchase date, please contact Sparkart Customer Service. If you have not received your delivery, you must contact us after ninety (90) days and before 120 days from the purchase date or we will not be obligated to re-ship the merchandise. Subscribers with an international shipping address are responsible for any and all duties and taxes that may be incurred upon delivery. If you refuse to pay duties or taxes, your package will be returned to Sparkart, will not be re-shipped, and no refund will be given.
Any membership welcome package or complimentary merchandise which accompanies a fan club membership or other subscription will be deemed delivered when the shipping company provides confirmation that the package has been successfully delivered to the shipping address you provided during the signup procedure. Sparkart is not responsible for non-receipt of membership welcome packages or complimentary merchandise that have been deemed delivered. Sparkart is also not responsible for non receipt of membership packages or complimentary merchandise if you did not properly submit your correct and complete shipping address during the signup procedure.
Refunds, Returns and Exchanges
Fan club membership sales (and all other Sparkart Site and Sparkart Service subscription sales) are final: there are no refunds, returns, exchanges or credits for memberships or subscriptions or associated membership welcome packages for any reason, including, but not limited to, the inability to purchase pre-sale tickets or inability to purchase preferred seats. Fan club memberships (and all other Sparkart Site and Sparkart Service subscription purchases) include only access to the fan club (or other subscription-based Sparkart Site or Sparkart Service). Any physical merchandise that may accompany a fan club membership or other subscription is a gift, and no refunds or credits will be issued due to non-receipt of such physical merchandise, and such physical merchandise may not be returned or exchanged for any reason.
If for any reason any membership welcome package or complimentary merchandise associated with the purchase of a subscription service is classified as undeliverable and returned to Sparkart, we will not issue a refund and will not re-ship.
Ticket Sales for Concerts or other Events
Please review the “Purchasing Terms: Tickets” section of this TOS. Presale Tickets require a special membership to purchase, and certain VIP Ticket Packages may also require special membership to purchase. Sparkart makes no guarantee that such Presale Tickets and/or VIP Ticket Packages will be available to every member of the qualified fan club, ticket club, subscription site, or other qualified site or service (“members”). Any such available Presale Tickets and/or VIP Ticket Packages will be made available to members on a first-come, first-serve basis for select performances only, and Sparkart does not represent or warrant that such tickets will be available for every concert or event date, or for every member. There may be limits specified on the number of Presale Tickets and VIP Ticket Packages that may be purchased per membership.
We reserve the right to reject or cancel an order from, or block access to, any user that we believe, in our discretion: (i) has shared or sold their ticket pre-sale access code; (ii) is acting in association with any ticket broker, reseller or scalper; (iii) has purchased more than one membership (reseller behavior); (iv) is utilizing automated means to process or place orders; or (v) whose order exceeds the stated limit. We reserve the right to cancel your account, without refund, for violating these policies.
Our customer service office is open from 9am – 5:30pm Pacific Time, Monday thru Friday, excluding holidays. Should you have any questions regarding your order or anything else, please contact Customer Service. We endeavor to answer all inquiries within two (2) business days, but please allow longer.
6 · Community Terms and Conditions
You Are Responsible For Activities on Your Account
If you are given a password to access a fan message board, fan club forum, or news post comments within the Sparkart Sites (collectively, the “Community Pages”), you are responsible for maintaining the confidentiality of your password. Furthermore, you are responsible for all activities that occur in your account and you agree to notify Sparkart immediately of any unauthorized use of your account. Sparkart is not responsible for any loss that you may incur as a result of any unauthorized person using your account or your password.
Please choose carefully the information you post via the Community Pages or provide to other users. Your publicly available profile may not include the following items: telephone numbers, street addresses, last names, and any photographs containing nudity, or obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter. Despite this prohibition, information provided by other Sparkart users (for instance, in their publicly available profile) may contain inaccurate, inappropriate, offensive or sexually explicit material, products or services, and Sparkart assumes no responsibility or liability for this material. If you become aware of misuse of the Community Pages by any person, please contact Customer Service.
Sparkart is a Service Provider
Sparkart is a service provider; we do not control various aspects of the Sparkart Services. By agreeing to these terms and conditions, you acknowledge that Sparkart is a service provider that may allow people to interact online, discuss topics and/or post content of their own choosing. Generally, Sparkart does not regulate the content or communications posted by or between users using the Community Pages. Sparkart has limited control, if any, over the type of content posted within the Community Pages.
You agree that you will not: (i) use the Community Pages for any purpose that is unlawful or contrary to these terms and conditions; (ii) use the Community Pages in any manner that could damage, disable, overburden, or impair the Community Pages or interfere with any other party’s use and enjoyment of them; (iii) attempt to gain unauthorized access to any Sparkart user account, computer systems or networks associated with the Community Pages; or (iv) obtain or attempt to obtain any materials or information through the Community Pages by any means not intentionally made available or provided for.
You agree not to post, submit, upload or otherwise display prohibited content on or through the Community Pages, including, but not limited to, text, photos, illustrations, designs, software, graphics, audio clips, video clips, and other music and video files (all of these things are commonly referred to as “Your Materials”). The following is a partial list of Your Materials that are illegal or prohibited to post submit, upload or otherwise display on or through the Community Pages. Sparkart reserves the right to investigate and take appropriate legal action against anyone who, in Sparkart’s sole discretion, violates this provision, including without limitation, removing the offending communication from the Community Pages and terminating the subscription, membership, registration and/or use of such violators. Prohibited content includes, but is not limited to Your Materials that, in the sole discretion of Sparkart:
- Is patently offensive or promotes or constitutes racism, bigotry, hatred, bullying, or physical harm of any kind against any group or individual;
- Uses racial, religious or ethnic slurs, sexually discriminative or homophobic language, cussing, or derogatory labeling;
- Harasses, bullies or advocates harassment or bullying of another person;
- Exploits people in a sexual or violent manner;
- Contains nudity, violence, or offensive subject matter or contains a link to an adult or pornographic website;
- Solicits personal information from any other user;
- Publicly discloses another individual’s private information (such as telephone numbers, street addresses, or last name), or any modified version thereof, without the individual’s consent;
- Promotes information that you know is false or misleading or promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
- Promotes an illegal or unauthorized copy of another person’s copyrighted work, such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or video or links to pirated music or video files;
- Involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing, unsolicited instant messaging, “spimming,” or “spamming”;
- Furthers or promotes any criminal activity or enterprise or provides instructional information about illegal activities including, but not limited to making or buying illegal weapons, violating someone’s privacy, or providing or creating computer viruses;
- Solicits passwords, promotional codes, access codes, gift codes or personal identifying information for commercial or unlawful purposes from other users;
- Involves commercial activities and/or sales without Sparkart’s prior written consent such as contests, sweepstakes, barter, advertising, or pyramid schemes;
- Includes a photograph of another person, or any modified version thereof, that you have posted without that person’s consent.
- Posting of subscription service exclusive content, including media, news, links, etc.
The following is a partial list of the kind of activity that is illegal or prohibited on or via the Community Pages. Sparkart reserves the right to investigate and take appropriate legal action against anyone who, in Sparkart’s sole discretion, violates this provision, including without limitation, reporting you to law enforcement authorities. Prohibited activity includes, but is not limited to:
- Accessing illegally or without authorization computers, accounts, or networks belonging to another party, or attempting to penetrate security measures of another individual’s system (often known as “hacking”);
- Criminal, illegal or tortious activity, including child pornography, fraud, trafficking in obscene material, drug dealing, gambling, harassment, stalking, spamming, spimming, sending of viruses or other harmful files, copyright infringement, patent infringement, or theft of trade secrets;
- Advertising to, or solicitation of, any user to buy or sell any products, services or data through the Community Pages;
- Soliciting any user to buy, sell, lend, transfer or give away passwords, promotional codes, gift codes or other access codes;
- Exporting encryption software over the Internet or otherwise to points outside the United States;
- Covering or obscuring the banner or other advertisements on your personal profile page or other page via HTML/CSS or any other means;
- Any automated use of the system, such as using scripts to add friends or send comments or messages;
- Interfering with, disrupting, or creating an undue burden on the Community Pages or the networks or services connected to the Community Pages;
- Attempting to impersonate another user or person;
- Using the account, username, or password of another user at any time or disclosing your password to any third party or permitting any third party to access your account;
- Selling or otherwise transferring your profile;
- Using any information obtained from the Community Pages in order to harass, abuse, bully, or harm another person;
- Displaying an advertisement on your profile, or accepting payment or anything of value from a third person in exchange for your performing any commercial activity on or through the Community Pages, such as placing commercial content on your profile, posting blogs or bulletins with a commercial purpose; OR
- Using the Community Pages in a manner inconsistent with any and all applicable laws and regulations.
You may not transmit any chain letters or junk email to other users. You may also not forge or misrepresent message headers, whether in whole or in part, to mask the originator of the message. It is also a violation of these rules to use any information obtained from the Community Pages in order to contact, advertise to, solicit, or sell to any user without their prior explicit consent. In order to protect Sparkart users from such advertising or solicitation, Sparkart reserves the right to restrict the number of emails that a user may send to other users in any 24-hour period to a number which Sparkart deems appropriate in its sole discretion. If you breach these terms and send unsolicited bulk email, instant messages or other unsolicited communications of any kind through the Community Pages, you acknowledge that you will have caused substantial harm to Sparkart, but that the amount of such harm would be extremely difficult to ascertain. As a reasonable estimation of such harm, you agree to pay Sparkart $50 for each such unsolicited email or other unsolicited communication you send through the Community Pages.
You are solely responsible for your interactions with other users of the Community Pages. We reserve the right, but have no obligation, to monitor disputes between you and other users.
The Community Pages may include emailing, chatting, instant messaging, blogging, commenting, posting, message board activity and other forms of online and/or electronic communication and other functionality or Sparkart Service with a social, sharing or interactive component. Your use of the Community Pages is subject to the Terms of Service.
You understand that Sparkart is not obligated to provide any assistance, including any technical or customer support, in connection with the use of the Community Pages, and that your use of the Community Pages is at your own risk. Any and all Community Pages are provided “AS IS” and “AS AVAILABLE” and no warranties are provided, except as required by law. SPECIFICALLY, THE WARRANTIES FOR MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY EXPRESSLY DISCLAIMED.
Sparkart is in no way liable for any claims arising from your use of any Community Pages. As a condition of your use, you agree to indemnify Sparkart for all claims relating to your use, reproduction of, and/or receipt or distribution of content through the Community Pages. Sparkart reserve the right, in its sole discretion and at any time: to modify or discontinue the Community Pages; to limit, terminate or suspend your use of the Community Pages; and to assess charges for the use of the Community Pages in the future.
Moderator Rights and Responsibilities
Some Community Pages may involve moderators (“Moderators”). Sparkart may, but is not required to, use Moderators on some of the Community Pages. Moderators reserve the right to remove any content posted by users, discontinue any chat thread, remove any communication or content, or to suspend or ban any user at anytime or for any reason in accordance with these rules and in their sole discretion. They also reserve the right to handle all Moderator issues privately.
Please remember that Moderators are also users and are dedicating their time to preserving the integrity of the Sparkart Site for every user’s enjoyment. Please make sure you treat them with the respect they deserve.
All correspondence with Moderators should include your username, email address and detailed explanation of the problem encountered.
Moderators are not employees of Sparkart or the band, celebrity, recording artist, performing artist, public figure, brand or other client of Sparkart, or of any other party; they work as volunteers to help ensure the success of the online community.
Please send any complaint you have to one of the Moderators. If they are unable to rectify the situation, they will contact Sparkart Site management.
User Decorum and Standard of Care
This Sparkart Site (or other Sparkart Service) has users of various ages and all are expected to conduct themselves in a mature and responsible manner. Users are to respect the opinions of others and refrain from attacking another person for expressing their opinions. Name-calling, personal attacks, bullying and harassment of any kind will not be tolerated. As previously stated, Moderators reserve the right to remove any content posted by users, discontinue any chat thread, remove any communication or content, or to suspend or ban any user at anytime or for any reason in accordance with these rules and in their sole discretion. If you feel you, or any other user, has been attacked, bullied or harassed, please contact a Moderator or Sparkart Customer Service immediately.
Duration of Disciplinary Actions
The length of a ban will be determined in the sole discretion of the Moderator and management. The level of severity and degree of disruption caused by the offense will be considered. If a banned user returns to the Community Pages with a new account, that account may also be banned. Other users posting for banned users may result in disciplinary action on the posting user. All bans shall occur without refund.
You are cautioned not to post your own personal information in the interest of safety. You should not post your address, telephone number, or anything that might put you at risk. Sparkart is not responsible for monitoring this information, and Sparkart is not liable for any consequences that may result from the exchange of this information.
Sparkart does not police copyright violations. If any user is reported to have violated copyrighted material, Sparkart is not liable for any damages resulting from such violation. Additionally, the violating user is subject to ban as a result of posting copyrighted material without authorization. For further information on this topic, please review the “Copyright Policy” section below.
If applicable, please ensure that your discussion thread title properly describes your post. The Moderators do not have time to read every thread and may move something based on the thread title.
If you would like to start a new discussion thread, please take the time to see if there is already a discussion thread started for that topic. Duplicate threads may be locked and the original will remain.
Please make every attempt to post in the correct forum. The Moderators may move threads not posted in the proper area.
Do not use another user’s name in your thread title unless it is a positive post.
Internet etiquette states that UPPER CASE letters are shouting. Unless it is something urgent, please use lower case letters when adding new discussions.
If you start a discussion thread and then regret your decision, within a reasonable time, you may ask to have the thread deleted. If the deletion of the thread will not adversely affect another user, the Moderator may delete the thread provided the request is not unreasonable.
Please post in English only. The Moderators may be capable of moderating only in English and may delete any posts that are in any language other than English.
Always provide the proper link when posting articles so that credit is given to the proper source.
Please refrain from spreading rumors, particularly about Sparkart or the band, celebrity, artist, performer or other public figure or brand that this Sparkart Site may be about. If you did not receive the information you are posting from a credible source, please do not post it. Moderators reserve the right to delete any posts they believe to contain false information. Please do not disparage or cast in a negative light Sparkart, the Sparkart Services, or the band, celebrity, artist, performer or other public figure or brand that this Sparkart Site may be about.
Submitting, Uploading and/or Posting Text, Photos, Artwork, Sound Recordings, Data, and other Materials
By submitting or posting Your Materials, you are giving us permission, in perpetuity, on a no-charge basis, to use Your Materials in connection with the Sparkart Services, in connection with any advertisements and promotions, and for any other purpose for which Sparkart chooses to use Your Materials. In particular, you understand and agree that by submitting, posting or uploading Your Materials to Sparkart or the Sparkart Service, you warrant and represent that you own or otherwise control the rights necessary to do so and you are granting Sparkart and its affiliated companies permission to use, modify, copy, distribute, transmit, publicly display, publicly perform, reproduce, publish, sublicense, create derivative works from, transfer, or sell Your Materials, and to sublicense to third parties the unrestricted right to exercise any of the foregoing rights granted with respect to Your Materials. These grants include the right to exploit any proprietary rights in Your Materials, including rights under copyright, trademark, service mark or patent laws in any relevant jurisdiction. These grants further include the right to place advertisements on or in connection with Your Materials. No compensation will be paid with respect to Sparkart’s use of Your Materials, including but not limited to any uses of Your Materials that generate revenue for Sparkart or a third party. Sparkart is under no obligation to post or use Your Materials you may provide and may remove Your Materials at any time at Sparkart’s sole discretion. You certify and warrant that Your Materials you submit is your original work and does not infringe any copyright or intellectual property right, and has never been copyrighted or, if copyrighted, that you are the sole copyright owner. For the avoidance of doubt, this section is not applicable to any personally identifiable registration information that you provide in the process of registering for the Sparkart Services.
Sparkart may delete any of Your Materials that in the sole judgment of Sparkart violates this Agreement or which may be offensive, illegal or violate the rights, harm, or threaten the safety of any person. Sparkart assumes no responsibility for monitoring the Sparkart Services or Sparkart Sites to see if Your Materials, or the materials of any other user or the conduct of you or any other user are inappropriate. If at any time Sparkart chooses, in its sole discretion, to monitor the Sparkart Services or Sparkart Site, Sparkart nonetheless assumes no responsibility for Your Materials or the materials of any other user, no obligation to modify or remove any inappropriate materials, and no responsibility for the conduct of the user submitting any such materials. Furthermore, you are solely responsible for Your Materials and any material or information that you transmit to other users and for your interactions with other users. Sparkart does not endorse and has no control over the materials posted by users. Materials are not necessarily reviewed by Sparkart prior to posting and do not necessarily reflect the opinions or policies of Sparkart. Sparkart makes no warranties, express or implied, as to user materials or to the accuracy and reliability of user materials or any material or information that you transmit to other users.
Content Available on the Sparkart Services
The Sparkart Services and all the content offered through it, including, but not limited to, text, photos, graphics, audio clips, video clips, other music and video files and everything else you see and hear through the Sparkart Services (all of these things are commonly referred to as “Content”) are owned by Sparkart or others. The Content is therefore protected by copyrights or other proprietary rights, which means that you and others using the Sparkart Services are not permitted to use the Content (and that includes modifying, copying, downloading, uploading or distributing the Content) except as outlined in the Terms of Service. All rights not expressly granted to you in the Terms of Service are reserved by Sparkart (or its licensors as the case may be). Also, any of the names and logos (which are commonly referred to as “Trademarks”) that appear on the Sparkart Services are owned by Sparkart or their respective owners. The Trademarks may not be used in any manner without the prior permission of the owners. You understand that any unauthorized use of the Trademarks or Content would result in irreparable injury to Sparkart for which money damages would be inadequate and in such event Sparkart will have the right, in addition to other remedies available at law and in equity, to immediate injunctive relief to prevent any such unauthorized use.
You may not post, modify, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information belonging to others without obtaining the prior written consent of the owner of such proprietary rights. It is the policy of Sparkart to terminate, without refund, user privileges of any user who infringes the copyright rights of others upon receipt of proper notification to Sparkart by the copyright owner or the copyright owner’s legal agent.
Please note Sparkart is a service provider that operates in compliance with the Digital Millennium Copyright Act (“DMCA”) (17 U.S.C. 512).
If you are a copyright owner or agent thereof and believe that any user generated content infringes upon your copyright(s), You may submit a notification in writing that includes all of the following, pursuant to the DMCA protocol described below (or see 17 U.S.C. 512 (c)(3)):
- A physical or electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
- Identification of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are covered by a single notification, a representative list of such works at that site;
- Identification of the material that is claimed to be infringing or to be the subject of infringing activity and that is to be removed or access to which is to be disabled, and information reasonably sufficient to permit the service provider to locate the material;
- Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and electronic mail;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.
Sparkart’s Designated Copyright Agent assigned to receive notifications may be contacted as follows:
Sparkart Group, Inc.
Attn: Copyright Agent
P.O. Box 1346, Oakland, CA 94604
PLEASE NOTE: The Copyright Agent handles DMCA notices, as described above. The Copyright Agent is not authorized to grant permission to use copyrighted material. Please do not contact the Copyright Agent for that purpose.
You acknowledge that if you fail to comply with all of the requirements listed above and described in detail in 17 U.S.C. 512 (c)(3), then your DMCA notice may not be valid.
If you posted content on the Sparkart Service and it was removed due to a DMCA notice filed against you, you may protest the content removal if you believe you own the copyright for the content you posted by filing a counter-notice. You may submit a counter-notification in writing that includes all of the following, pursuant to the DMCA protocol described below (or see 17 U.S.C. 512 (g)(3)):
- A physical or electronic signature of the subscriber (note: the person or entity that posted the material is considered the “subscriber”);
- Identification of the material that has been removed or to which access has been disabled and the location at which the material appeared before it was removed or access to it was disabled;
- A statement under penalty of perjury that the subscriber has a good faith belief that the material was removed or disabled as a result of mistake or misidentification of the material to be removed or disabled; and
- The subscriber’s name, address, telephone number and email address, and a statement that the subscriber consents to the jurisdiction of Federal District Court for the judicial district in which the address is located, or if the subscriber’s address is outside of the United States, for any judicial district in which the service provider may be found, and that the subscriber will accept service of process from the person who provided the notice to remove the material, or an agent of such person.
Sparkart’s Designated Copyright Agent assigned to receive counter-notifications is:
Sparkart Group, Inc.
Attn: Copyright Agent
P.O. Box 1346, Oakland, CA 94604
PLEASE NOTE: The Copyright Agent handles DMCA notices, as described above. The Copyright Agent is not authorized to grant permission to use copyrighted material. Please do not contact the Copyright Agent for that purpose.
You acknowledge that if you fail to comply with all of the requirements listed above (and described in detail in 17 U.S.C. 512 (g)(3) that your DMCA counter-notice may not be valid.
Sparkart may provide information about how to use the Sparkart Services. If you have any questions about the Sparkart Services or any problems that you would like to report, please contact Customer Support. We endeavor to answer all inquiries within two (2) business days, but please allow longer.
7 · Additional Terms And Conditions
In order to use the Sparkart Services, we recommend the hardware and software specified below. Sparkart is not responsible for any failure to operate the Sparkart Services resulting from you not using the recommended hardware and software.
- Your computer must meet the minimum technical requirements of the supported Web Browser Software listed below
Web Browser Software
- Microsoft Internet Explorer: the current version available at microsoft.com/ie and the immediately preceding major version
- Mozilla Firefox: the current version available at getfirefox.com and the immediately preceding major version
- Apple Safari: the current version available at apple.com/safari and the immediately preceding major version
- Google Chrome: the current version available at google.com/chrome and the immediately preceding major version
In addition to using one of the aforementioned browsers, the below features must be enabled. Please refer to your browser’s documentation for information on how to enable these features.
Personal and Non Commercial Use Only
You may use the Sparkart Services for your own personal and non-commercial purposes only. Each Sparkart account is to be used by a single user only, and you may not share or allow or permit anyone else to use your Sparkart account to access the Sparkart Services. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or services that are part of the Sparkart Services except as expressly provided in this TOS.
Illegal and/or unauthorized use of Sparkart Services is prohibited, including, but not limited to (i) collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, (ii) unauthorized framing of or linking to a Sparkart Site or part thereof; and (ii) placing advertising or attempting to collect revenue from advertisements placed on user profiles or other areas of a Sparkart Site. Except as expressly authorized per a written agreement with Sparkart, commercial advertisements, affiliate links, and other forms of solicitation are expressly prohibited, and Sparkart reserves the right to remove them from user profiles or other areas of a Sparkart Site without notice at our sole discretion; and such unauthorized advertisement or solicitation may result in termination of user registration, membership and other privileges, again, at our sole discretion. Appropriate legal action may be taken for any illegal or unauthorized use of Sparkart Services.
Delay or Failure to Provide Sparkart Services
Sparkart is not responsible for any delay or failure to provide content, materials or other Sparkart Services where such delay or failure is due to causes outside of Sparkart’s control, including, but not limited to, system downtime, internet connectivity issues, power outages, and failure of a particular recording artist, band, celebrity, public figure, brand, or other Sparkart client or their management to make materials available to Sparkart in a timely manner. Regardless of any promises, statements or representations made to you, any such failure or delay will not entitle you to any credit or refund of fees.
Third-Party Sites, Services and Functionality
Your Feedback and Suggestions Submitted To Sparkart
Software Available on the Sparkart Services
All software (if any) that is made available to view and/or download from the Sparkart Services (“Software”) is owned by and is the copyrighted work of Sparkart and/or its suppliers, licensors or affiliates. Your use of the Software is governed by the terms of the license agreement, if any, that accompanies or is included with the Software (“License Agreement”). You may not install or use any Software that is accompanied by or includes a License Agreement unless you first agree to the License Agreement terms. For any Software not accompanied by a license agreement, Sparkart hereby grants to you, the user, a personal, non-transferable license to use the Software for viewing and otherwise using the Sparkart Services in accordance with these Terms of Service, and for no other purpose, provided that you keep intact all copyright and other proprietary notices. All Software is owned by Sparkart and/or its suppliers, licensors or affiliates and is protected by copyright laws and international treaty provisions. Any reproduction or redistribution of the Software is expressly prohibited by law, and may result in severe civil and criminal penalties. Violators will be prosecuted to the maximum extent possible. WITHOUT LIMITING THE FOREGOING, COPYING OR REPRODUCTION OF SOFTWARE TO ANY OTHER SERVER OR LOCATION FOR FURTHER REPRODUCTION OR REDISTRIBUTION IS EXPRESSLY PROHIBITED. THE SOFTWARE IS WARRANTED, IF AT ALL, ONLY ACCORDING TO THE TERMS OF THE LICENSE AGREEMENT. You acknowledge that the Software, and any accompanying documentation and/or technical information, is subject to applicable export control laws and regulations of the United States of America. You agree not to export or re-export the Software, directly or indirectly, to any countries that are subject to United States of America export restrictions. You understand that any unauthorized use of the Software would result in irreparable injury to Sparkart for which money damages would be inadequate and in such event Sparkart will have the right, in addition to other remedies available at law and in equity, to immediate injunctive relief to prevent any such unauthorized use.
SPARKART AND ITS SUPPLIERS, LICENSORS AND AFFILIATES MAKE NO REPRESENTATIONS OR WARRANTY ABOUT THE SUITABILITY, RELIABILITY, AVAILABILITY, TIMELINESS, AND ACCURACY OF THE INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, SOUND RECORDINGS AND OTHER MATERIALS CONTAINED ON OR OBTAINED THROUGH THE SPARKART SERVICES FOR ANY PURPOSE. ALL SUCH INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, SOUND RECORDINGS AND MATERIALS ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND. SPARKART AND ITS SUPPLIERS, LICENSORS AND AFFILIATES HEREBY DISCLAIM ALL WARRANTIES AND CONDITIONS WITH REGARD TO THIS INFORMATION, SOFTWARE, PRODUCTS, SERVICES, AND RELATED GRAPHICS, SOUND RECORDINGS AND MATERIALS, INCLUDING ALL IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.
Limitation of Liability
IN NO EVENT SHALL SPARKART, ITS SUPPLIERS, LICENSORS OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES, OR ANY DAMAGES WHATSOEVER INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF USE, DATA, OR PROFITS, ARISING OUT OF OR IN ANY WAY CONNECTED WITH THE USE OR PERFORMANCE OF THE SPARKART SERVICES, WITH THE DELAY OR INABILITY TO USE THE SPARKART SERVICES, THE PROVISION OF OR FAILURE TO PROVIDE SERVICES, OR FOR ANY INFORMATION, SOFTWARE, PRODUCTS, OR SERVICES OBTAINED THROUGH THE SPARKART SERVICES, OR OTHERWISE ARISING OUT OF THE USE OF THE SPARKART SERVICES, WHETHER BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE, EVEN IF SPARKART OR ANY OF ITS SUPPLIERS OR AFFILIATES HAS BEEN ADVISED OF THE POSSIBILITY OF DAMAGES. BECAUSE SOME STATES OR JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SPARKART SERVICES, OR WITH ANY OF THESE TERMS OF SERVICE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SPARKART SERVICES. In no event will Sparkart’s liability for any damages, losses and causes of actions whether in contract or tort (including negligence or otherwise) exceed the actual dollar amount paid by you for the Sparkart Service which gave rise to such damages, losses and causes of actions during the 12-month period prior to the date the damage or loss occurred or the cause of action arose.
Termination and Restriction of Access
Sparkart reserves the right, in its sole discretion, to reject, refuse to post, or remove any posting (including private messages) by you, or to restrict, suspend, or terminate your access to the Sparkart Services or any portion thereof at any time, without prior notice. Sparkart may also terminate or suspend your access to the Sparkart Services for breach of this TOS or inactivity, which is defined as failing to sign in to the Sparkart Services for an extended period of time, as determined by Sparkart. Notwithstanding the foregoing, if you have purchased and paid for a subscription to use the Sparkart Services, Sparkart will not terminate your access to the Sparkart Services prior to the expiration of your subscription period without good cause unless it refunds a pro-rata portion of amount paid for the subscription. Good cause includes, but is not limited to, your breach of this TOS or the discontinuation of the particular Sparkart Site or other Service for which you purchased a subscription. If your Sparkart Services subscription is terminated for good cause, or if you cancel your Sparkart Services subscription prior to the expiration of the subscription period for any reason, Sparkart will not refund to you any fees paid in advance of such termination or cancellation. Upon termination of your Sparkart account, your right to use the Sparkart Services immediately ceases and all benefits associated with your membership are immediately terminated. Any cancellation or termination by you or Sparkart shall not relieve you of any obligations to pay fees accrued prior to such cancellation or termination. Any or all of the Sparkart Services, including but not limited to any subscription Sparkart Site, may be discontinued at any time without notice or refund, even if such discontinuance occurs prior to the expiration of your paid membership or subscription, if any. With respect to shows and events, Sparkart reserves the right, in its sole discretion, to refuse you admittance to any show or event associated with or related to the Sparkart Services, including, but not limited to, concerts, festivals, parties, meet & greets, gatherings, press conferences, meetings, or any other scheduled or unscheduled event.
Dispute Resolution: BINDING ARBITRATION
You and Sparkart agree that any dispute between you and Sparkart shall be limited to the dispute between Sparkart and you individually. To the full extent permitted by law, (1) no arbitration or litigation shall be joined with any other; (2) there is no right or authority for any dispute to be arbitrated or litigated on a class-action basis or to utilize class action procedures; and (3) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons.
Intellectual Property Notices
Sparkart Sites and Sparkart Services, and all related technology and content: Copyright © 1999 – 2018 by Sparkart Group, Inc. or its suppliers or licensors. All rights reserved.
“Sparkart” and “Clique” are trademarks and service marks of Sparkart Group, Inc. The company, product, and brand names of companies, products and services mentioned herein or on a Sparkart Site or Sparkart Service may be the trademarks and service marks of their respective owners.
Sparkart Group, Inc. has patents, patent applications, trademarks, copyrights, and/or other intellectual property rights covering subject matter in or related to the Sparkart Services or on a Sparkart Site. Except as expressly provided in this TOS, the provision of the Sparkart Services and the display of Sparkart Sites to you does not give you any license to these patents, trademarks, copyrights, or other intellectual property. Any rights not expressly granted herein are reserved.
Sparkart Group, Inc. is a California corporation. Pursuant to California Civil Code § 1789.3, Sparkart Group, Inc. sets forth the following: (a) the address of Sparkart Group, Inc. is P.O. Box 12306, Oakland, CA 94604; (b) the fees and charges imposed on consumers of Sparkart Group, Inc. vary depending on the services you choose; and (c) if you have any complaints about Sparkart Group, Inc. or wish to receive further information about Sparkart Group, Inc., please contact Customer Support. For complaints against Sparkart Group, Inc., you may also contact the Complaint Assistance Unit of the Division of Consumer Services of the Department of Consumer Affairs by (1) visiting www.dca.ca.gov/about_dca/contactus.shtml; (2) sending an email to firstname.lastname@example.org; (3) calling (800) 952-5210; or (4) writing to Department of Consumer Affairs, Consumer Information Division, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834.
Last Updated: May 17, 2018